Overview

At truereligions.co, we strive to ensure your complete satisfaction with our clothing products. If for any reason, you are not satisfied with your purchase, our Return and Refund Policy outlines the terms under which you can return items and receive a refund.

Return Eligibility

  • Timeframe: Items must be returned within 30 days from the date of delivery.
  • Condition: Items must be unworn, unwashed, and in the same condition that you received them. All original tags must be attached.
  • Packaging: Items must be returned in their original packaging.

Non-Returnable Items

Certain items cannot be returned, including:

  • Sale items
  • Gift cards
  • Underwear and swimwear (for hygiene reasons)

Return Process

  1. Initiate a Return: Contact our customer service team at [email protected] to initiate a return. Please include your order number and the reason for the return.
  2. Return Authorisation: Our team will review your request and, if approved, provide you with a return authorisation number and instructions on how to return your item.
  3. Shipping: You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance.
  4. Inspection and Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refunds

  • Approved Returns: If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts not due to our error).
  • Late or Missing Refunds: If you haven’t received a refund within the expected timeframe, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at [email protected]. Depending on your location, the time it may take for your exchanged product to reach you may vary.

Contact Information

For any questions related to returns and refunds, please contact our customer service team:

Thank you for shopping with truereligions.co. Your satisfaction is our top priority, and we are here to help with any issues regarding your purchase.